EBook FAQs

Frequently Asked Questions

EBook FAQs

Many of our books are available as digital eBooks. For this purpose, we use secure PDFs that offer content identical to the print version. You'll be able to:

  • Highlight
  • Take notes
  • Add bookmarks
  • Search
  • Navigate instantly with one click

Do these PDFs require a special reader?

Yes. Our eBooks require the free Javelin Reader. Javelin Reader has robust highlighting and note-taking features. It also offers bookmarking and search functions, in addition to clickable shortcuts that allow lightning-fast access to all the content in the print edition. Javelin is a free download. Our ebooks are not compatible with Adobe Reader.


Are your eBooks readable on all devices?

With a few minor exceptions, yes! Our Javelin eBooks are compatible with Windows and Mac OSX, and on phones and tablets that run iOS or Android. They can also be read on Kindle Fire tablets in most cases, but not Kindle Reader. See a full list of compatible devices.


How do I receive my eBook?

You will receive an email with instructions and "Product Activation Code" that enables the eBook.


How does the Product Activation Code work?

As a security measure, Javelin Reader asks for a short code the first time you open your eBook on your devices (it will not ask for the code after that). Your code enables you to download the eBook to your computer and one of your mobile devices. Please keep your code safe.


What permissions and limits come with my eBook?

Your eBook offers unlimited viewing on your computer and one of your mobile devices with no expiration date. For security purposes and copyright protection for the author, printing is not allowed.


What if I need more devices?

While access to your secure eBook is initially set to your computer and one of your mobile devices, should you replace one of your devices with a new one in the future, as a registered user you may contact us at that time to add your new device (iahe@iahe.com). A small fee will be charged for this purpose.


What is the cancellation or exchange policy for an eBook?

At IAHE, we take great pride in the quality of our merchandise, however if you are dissatisfied for any reason, you may return or exchange your merchandise based on the following policy.

As long as the Activation Code has not been used, cancellation of eBooks may be requested up to 7 days after your receipt of the eBook Activation Code email.

Cancellations will be refunded based on the original eBook purchase price, and will be refunded to the original method of payment.

All cancellations are processed within a week of receipt.

Please send a note as to reason for cancellation, your wish to replace or refund, and email to:

IAHE@IAHE.com
Subject Line: eBook Cancellation


Are there any shipping fees?

No, your eBook Activation Code will be emailed to you. When prompted for Shipping Method in the purchase process, please click Free - Electronic Access.