Frequently Asked Questions
Many of our DVDs are available as online video programs. For this purpose, we have partnered with DaCast/InPlayer for hosting and processing the online streaming video programs.
You will purchase the Online Video Programs from UII/BI/DAI/IAHE.
And then within 24-48 hours you will be emailed a Voucher Code from IAHE with directions on where to go to set up your online streaming account on our website.
Your online streaming account is set up through out partner Dacast/Inplayer. You will receive an email receipt from them after you enter your Voucher Code showing $0, as you already purchased the program through UII/BI/DAI/IAHE.
Yes. The video programs are accessible through all browsers, platforms, and devices. You must have access to a reliable internet source for viewing, as the video will be streaming. You may only view on one device at a time.
Your online video program offers unlimited streaming on your device for your personal viewing for one month up to five years from your date of purchase (depending on the program). Simply login to your account to see your online video program.
For security purposes and copyright protection for the author, the video program may not be forwarded to another person. Group viewing is not permitted; please respect the copyright of the author.
See "How do I view my previously purchased online video program?" for details regarding watching your video programs again in the future.
At IAHE, we take great pride in the quality of our merchandise. Cancellation of online video programs may be requested up to 72 hours from the original transaction, based on the following reasons:
Not satisfied with the content? You are free to submit a refund request, but make sure to do it within 72 hours of the original purchase.
If you are enrolled in a Core-Pak program that includes online videos, and you opt out of the Core-Pak, you will be responsible for the online video retail value of any access you have received.
Please send a note as to reason for cancellation, your wish to replace or refund, and email to:
iahe@iahe.com.
If you are having any issue viewing an online video program, please contact IAHE at 561-622-4334.
Your online video program will begin to play after your Voucher Code is entered, so there are no shipping fees associated with the online video portion.
If there is a printed item associated with the item you purchased, there will be shipping fees for that item.
By creating an online streaming account, you automatically agree to the Terms & Conditions of our streaming partner. You may find InPlayer's terms and conditions on the following link:
http://InPlayer.com/terms/
If you have any questions please contact IAHE at 561-622-4334.
No. You will not need to repay for the video program that you have purchased. Also please note: No videos will require download or can be downloaded.
Credit or debit card can be declined in the following cases:
For additional questions or assistance please contact the support team at:
iahe@iahe.com.
Yes, you can watch in 'fullscreen' mode. Hover over the icon in the bottom right corner of the video and it will say 'fullscreen'—click on that. To exit the full screen, hover over the same icon, and it will say 'exit fullscreen'—click on that, or click on your esc key.
Yes, we offer several of our Online Video Programs as sets. You will find them under Purchase Products and then in the Navigation Box, click on Audio and Visual - Online Videos.
Once you have purchased a set of Online Videos, the first video will open up at the top of your screen, and you will see thumbnail pictures of all of the videos in the set when you scroll further down the page. If there are more than four videos in an Online set, slide the bar below the thumbnails to see all of the videos.
To change the video, stop the current video and click on the thumbnail of the video you would like to watch.
To view a video fullscreen, go to the bottom right hand corner, click on the fullscreen icon. Click on your esc key to exit from the fullscreen option.
At this time, the OLVs are only in English.
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